Shipping and delivery policies


  Shipping and delivery policies

• We “Mascotas” ship only in India and for domestic (India) buyers, orders is shipped through registered domestic courier companies and /or speed post only.


• Orders will be delivered within 5-7 business days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.


• Mascotas is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 10 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.


• Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order).


  Terms and Conditions

1. Pet food products would be charged itemized shipping charge of


If the order value is more than or equal to Rs. 500 with no dog food and cat litter then shipping would be FREE



3. If the order value is less then Rs. 500 with no pet food or cat litter in the order then shipping would be


4. If the order has pet food or cat litter + any other items then the itemized shipping will be applicable of pet food and cat litter